When a casino has been around for a long time, it is easy for the owners to become complacent when it comes to things like web design. With Spin Palace, we have seen a major change in the look and feel of the website in recent years, but is that just window dressing to cover an ongoing complacency inside the company? Our review should give you a good sense of what we found.
Spin Palace was once operated by the Palace Group (Bayton in some circles) but was sold to Digimedia a few years ago. This may be what prompted the website design changes – whatever the reasoning, we are pleased to see an updated logo and overall site design. Spin Palace has been around since 2001, so as it heads into the end of its second decade of existence, a new coat of paint is well deserved.
As with all the Digimedia brands, Spin Palace falls under the company’s Malta Gaming license. This is a change from the site’s previous ownership, and as a result, there are more restrictions on who can play at the site. For example, our American reader may remember playing at Spin Palace in the early days and will now find out that they are no longer welcome to make deposits. This goes the same for many European countries like Denmark, the Netherlands, and the United Kingdom.
The Casino Games
Games in the Spin Palace casino lobby are provided by Microgaming and Evolution Gaming, both industry leaders when it comes to software development. The company also recently launched a sportsbook with help from SB Tech, a white label sports betting management software.
The slots game at Spin Palace number into the hundreds, and with so many to choose from, it is hard to find a place to start! We started our review with some of the classic fruit and seven 3 reel games to see how they held up over the years. It is actually quite refreshing to play slots games that don’t bombard you with dozens of paylines – you can actually see if you won or lost easily on these three reel classics! Slots lovers will also be able to choose from many jackpot games or games like Playboy with…well, with great themes.
If you like Blackjack, then you will be a fan of what Spin Palace has to offer. There are at least a half-dozen different Blackjack games, all with slight variations on the classic game of 21. Whether you like a single deck or a full shoe, you can find what you are looking for at this casino. Other games like Pai Gow Poker, Red Dog and Casino Hold’em are also found in the lobby, along with more video poker titles than you have likely ever come across!
The Live Casino section of the lobby is dedicated to playing with a live-streamed dealer on your screen. Don’t worry, they cant see what you are doing! Now, these games tend to play at a much slower speed than the standard online casino games, but that isn’t too big a deal, especially if you like to take your time when playing games like Blackjack or Roulette.
The sportsbook offers odds on all of the major sports around the world, with a focus on soccer for their European audience. We found the navigation of the sports section to be quite simple, as we were able to find the leagues and games we wanted to bet on with relative ease. All the standard betting types are available, and we hope that Digimedia extends the sports offering to their other brands.
Spin Palace is available as either a downloadable piece of software or an in-browser offering. The latter
makes it compatible with most mobile devices, which is a good thing as this seems to be the way the majority of the industry is heading. There is currently no native app available for download in either the Android or Apple stores.
The Welcome Bonus
Digimedia likes to change up their Welcome Bonuses across their different brands, which is an excellent way to test which offers work best with their databases. For Spin Palace, new players can redeem for up to $1,000 in bonuses over their first three deposits, with the most aggressive being a 100% match bonus up to $250 on the first deposit. We suggest you take full advantage of this as it is one of the rare times when the casino gives out this much in bonuses.
The Payment Options
Of course, to redeem for a bonus you need to make a deposit, and another benefit of being a group managing almost 20 different brands is that Digimedia has many relationships with payment solutions around the world. Some of these are limited to specific regions, so the best thing to do is to head to the cashier where you will find the most up to date list for your country of residence.
- Citadel Direct
- Direct Bank Transfer
- Instant Bank
- Visa Debit
- Visa Electron
- Easy EFT
- Pay Spark
The VIP Program
One area of the site that Digimedia has chosen to leave alone is the VIP program, and we could not be more thrilled. The sites that were all at one time Palace Group have the same Comp and VIP program details, which include a multi-tiered program that rewards players with multiple perks as they improve their VIP status at the site. As we consider the VIP rewards and loyalty point conversion to be a big part of the journey to profitability, we are very happy with what we have found at this casino.
The Support Department
Support is typically a pretty dry part of the review unless a casino either has had issues with player complaints in the past or doesn’t offer much in the way of support. Thankfully, neither is the case of Spin Palace, so if you need to have an issue resolved, you should have no problem reaching the casino either by email or Live Chat.
We are very happy to see a brand like Spin Palace not only surviving but thriving in a highly competitive market after over 15 years. The new owners have balanced keeping segments of the offering the same while giving other areas a refresh, and we are very happy with the result. We highly recommend this site to our readers.